Delivery Policy

At Jidelle, we believe that a gift is more than a product. It is a message, a surprise and a special moment. That is why we take great care to ensure that every order is prepared, packaged and delivered with the attention it deserves.

1. Our Delivery Promise

Every Jidelle order is handled with care from the moment it is confirmed until it reaches its recipient.

For every order, we aim to provide:

• Clear delivery information
• A confirmed delivery date or delivery window
• Updates throughout the preparation and delivery process
• Careful and attractive packaging
• Safe handling of your gift
• Confirmation once your order has been delivered

2. Delivery Options

Depending on the product, destination and availability, Jidelle may offer:

Standard Delivery

Delivery within the standard timeframe communicated at the time of ordering.

Express delivery

A faster delivery option may be available for selected products and destinations. Express delivery must be confirmed by Jidelle before the order is placed.

Scheduled gift delivery

For gifts intended for birthdays, anniversaries, celebrations and other special occasions, customers may request a specific delivery date. The requested date must be confirmed by Jidelle.

Corporate & Bulk Delivery

Large and corporate orders are handled through a dedicated delivery plan agreed upon with the client.

3. Delivery Areas

Jidelle delivers to customers and gift recipients within Cameroon. Delivery availability, delivery times and delivery fees may vary according to the destination.

For destinations outside our regular delivery zones, Jidelle may use a trusted courier or transport partner.

The applicable delivery method, cost and estimated timeframe will be communicated before confirmation.

4. Delivery Fees

Delivery fees depend on factors including:

Delivery destination

Distance

Size and weight of the order

Delivery urgency

Number of delivery locations

Special delivery requirements.

The applicable delivery fee will be communicated or displayed before the order is confirmed

5. Preparing Your Gift

Before dispatch, Jidelle carefully prepares your order. Depending on the product and service selected, this may include:

Product preparation

Personalization or customization

Gift packaging

Greeting cards

Recipient identification

Quality checking

Final packaging for transport

Customized products may require additional preparation time. The estimated preparation time will be communicated before the order is confirmed.

6. Surprise Gifts

If your order is a surprise, please indicate this when placing your order. Jidelle will make reasonable efforts to preserve the surprise by avoiding unnecessary disclosure of:

The contents of the gift

The purchaser’s identity

The purchase price

Payment information

Where necessary, our delivery team may contact the recipient to coordinate delivery without revealing the contents of the package.

7. Delivery Notifications

Jidelle may provide updates at important stages of your order, including:

Order Received → Order Confirmed → Gift Being Prepared → Gift Ready → Out for Delivery → Delivered

For important or high-value orders, our customer service team may provide additional delivery updates.

8. Recipient Availability

The recipient or an authorized person should be available to receive the order at the agreed delivery location.

If the recipient cannot be reached, Jidelle or its delivery partner will attempt to contact the recipient or the customer who placed the order.

If another delivery attempt is required because the recipient was unavailable or because incorrect delivery information was provided, additional delivery charges may apply.

No additional charge will be incurred without informing the customer where applicable.

9. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

Recipient’s full name

Recipient’s telephone number

Delivery address

Useful landmarks

Preferred delivery date

Any special delivery instructions in the note section.

Jidelle is not responsible for delays caused by inaccurate or incomplete information provided by the customer.

10. Delivery Delays

Jidelle makes every reasonable effort to respect the confirmed delivery date or delivery window.

However, delivery may occasionally be affected by circumstances such as: Heavy traffic, Severe weather, Road conditions, Courier or transport disruptions, Incorrect recipient information, Recipient unavailability, Events beyond Jidelle’s reasonable control.

If Jidelle becomes aware of a significant delay, we will make reasonable efforts to inform the customer as soon as possible and provide an updated delivery estimate.

11. Damaged or Incorrect Orders

If an order arrives damaged, incomplete or different from what was ordered, please contact Jidelle as soon as possible after delivery.

Please provide your order number and, where possible, photographs of the package and product.Jidelle will review the situation and determine the appropriate solution in accordance with the nature of the issue and applicable consumer-protection requirements.

12. Customized Products

Customized products are prepared specifically according to the customer’s instructions. Customers are responsible for checking the spelling, names, dates, photographs, logos and other information submitted for personalization before confirming the order. Because customized products are made specifically for the customer, cancellation, modification or return may be subject to specific conditions.

13. Corporate & Bulk Deliveries

Corporate and bulk orders are handled separately from standard individual orders. For large orders, Jidelle may provide:Dedicated customer service, Personalized delivery planning, Multiple delivery locations, Recipient lists, Individual gift identification, Scheduled delivery dates, Delivery tracking, Proof of delivery, Consolidated delivery reports. A specific production and delivery schedule will be agreed upon with the corporate client before production begins.

14. High-Value & Premium Deliveries

For high-value orders, Jidelle may offer enhanced delivery coordination, including priority handling, dedicated customer communication and additional delivery confirmation. Additional fees may apply depending on the service requested.

15. Delivery Confirmation

Once an order has been successfully delivered, Jidelle may update the order status to “Delivered” and notify the customer. For corporate and selected high-value orders, additional delivery confirmation may be provided.

16. Customer Service

If you have any question about your delivery, please contact Jidelle with your order number. Our customer service team will help you follow your order from preparation to delivery. Our Promise: We don’t just deliver gifts. We deliver moments.

Jidelle is committed to making every delivery as thoughtful, beautiful and reliable as the gift itself.