Customisatiion Policy

At Jidelle, we believe that the most meaningful gifts are personal.Our customisation service allows you to transform selected products into unique gifts by adding names, messages, photographs, logos, dates, designs and other personal details.Because customised products are prepared specifically for you, we have established this Customisation Policy to ensure that the process is clear, accurate and enjoyable from the moment you place your order until your gift is delivered.

1. WHAT IS CUSTOMISATION AT JIDELLE?

Customisation means modifying or personalising a product according to information, images, designs or instructions provided or selected by the customer.Depending on the product, customisation may include:Names or initials.Personal messages.Dates.Quotes.Photographs.Logos.Artwork.Corporate branding.Event branding.Colours.Text placement.Design elements.Packaging.Gift cards.Other available personalisation options displayed on the product page.Not every customisation option is available for every product.The options available for a particular product will be those displayed on its product page or communicated by Jidelle.

2. CUSTOMER RESPONSIBILITY

The customer is responsible for ensuring that all information submitted for customisation is accurate.Before placing an order, customers should carefully check:Spelling of names.Spelling of messages.Dates.Numbers.Quotes.Text.Images.Logos.Colours.Sizes.Quantity.Design choices.Any other customisation instructions.Jidelle will generally reproduce customer-approved information as submitted.If the customer provides incorrect information, Jidelle will not normally be responsible for the resulting error.For this reason, please take a moment to review your customisation carefully before confirming your order.

3. CUSTOMISATION PREVIEWWhere Jidelle provides an online customisation preview, the preview is intended to help the customer visualise the final product.Depending on the product and production method, the final physical product may have minor differences from the digital preview.For example:Colours may appear slightly different on the physical product.The position of an element may vary slightly due to production tolerances.The appearance of an image may differ depending on its quality and the printing method.The physical dimensions of the product may affect how the design appears.The preview should therefore be considered a representation of the intended design rather than a guarantee of pixel-perfect reproduction.

4. DESIGN APPROVALFor certain customised products, particularly complex, corporate or bulk orders, Jidelle may provide a design proof for customer approval before production.Where a proof is provided:Jidelle prepares the proposed design.The customer reviews the design.The customer requests any necessary corrections.The customer approves the final design.Jidelle begins production.Once the customer approves a design, production may begin.The customer is responsible for errors that remain in an approved design.

5. CHANGES AFTER APPROVALOnce a customised design has been approved and production has started, changes may no longer be possible.If a customer requests a change after production has begun, Jidelle will determine whether the change can reasonably be made.Additional charges may apply for:New materials.Reprinting.Reproduction.Additional labour.New packaging.Additional delivery.Other costs already incurred.For large or corporate orders, changes after approval may be subject to the specific terms of the quotation or agreement.

6. CUSTOMER-SUPPLIED PHOTOGRAPHSCustomers may upload photographs for eligible products.For the best result, customers should provide clear, high-quality images.We recommend:Good lighting.Clear and sharp photographs.Appropriate image resolution.Minimal blur.Correct orientation.Images without unnecessary cropping.Images that clearly show the intended subject.Jidelle cannot guarantee professional-quality results when the original image supplied by the customer is low quality.

7. IMAGE QUALITYThe quality of the final customised product can depend significantly on the quality of the image supplied.If an image is:Blurry.Pixelated.Too dark.Too small.Heavily compressed.Poorly cropped.Low resolution.the final product may reflect these limitations.Where possible, Jidelle may notify the customer if an uploaded image appears unsuitable for the requested customisation.However, if the customer chooses to proceed with the image, the resulting quality may be limited by the original file.

8. CUSTOMER-SUPPLIED LOGOS AND DESIGNSFor corporate, event and business orders, customers may upload logos, artwork or other branding materials.Customers are responsible for providing appropriate files and confirming that they have permission to use the submitted material.Where possible, customers should provide high-quality versions of their logos, preferably in a format suitable for the requested production method.If a logo or design requires significant preparation before production, an additional design or preparation fee may apply.

9. INTELLECTUAL PROPERTYBy submitting an image, logo, artwork, text or other content for customisation, the customer confirms that they have the necessary rights or permission to use that content.Jidelle does not claim ownership of customer-owned photographs, logos or artwork merely because the customer submits them for customisation.The customer remains responsible for any copyright, trademark, privacy or other rights associated with the content they provide.

10. CONTENT THAT JIDELLE MAY REFUSEJidelle reserves the right to refuse a customisation request where the submitted content appears to:Infringe intellectual property rights.Contain unlawful material.Facilitate fraud or deception.Promote illegal activity.Contain abusive or threatening content.Contain hateful or discriminatory content.Violate another person’s privacy or rights.Be otherwise inappropriate for production.Where Jidelle refuses a customisation request, we will communicate with the customer regarding an alternative design or, where appropriate, cancellation of the affected order.

11. PERSONAL MESSAGESCustomers may add personal messages to eligible gifts.The customer is responsible for ensuring that the message is correct before submitting the order.Jidelle may reproduce the message exactly as provided.This includes:Names.Spelling.Capitalisation.Punctuation.Dates.Numbers.Special characters.Jidelle is not responsible for errors contained in customer-submitted or customer-approved messages.

12. CUSTOMISATION OF GIFT BOXESSome Jidelle gift boxes may allow customers to select or customise:Products inside the box.Box size.Colours.Personal messages.Gift cards.Packaging.Ribbons.Branding.Additional accessories.The final appearance of a customised gift box may vary slightly depending on product availability and packaging materials.Where a selected item becomes unavailable, Jidelle may contact the customer to offer an appropriate alternative.For corporate or bulk orders, substitutions will normally be discussed with the customer before final production where reasonably possible.

13. CUSTOMISED CORPORATE AND EVENT ORDERSJidelle offers customisation for businesses, organisations, weddings, conferences, birthdays, corporate events and other occasions.These orders may include:Branded mugs.Branded T-shirts.Branded polos.Souvenirs.Custom gift boxes.Event gifts.Employee gifts.Client gifts.Promotional gifts.Conference gifts.Wedding souvenirs.Bulk personalised products.Corporate and event orders may require a separate quotation and design approval process.The quotation may specify:Quantity.Unit price.Customisation cost.Packaging.Production timeline.Delivery schedule.Payment terms.Design approval deadline.Any other special requirements.The agreed quotation or order confirmation may take precedence over general customisation terms where applicable.

14. BULK CUSTOMISATIONFor bulk orders, customers should provide complete and accurate customisation information before production begins.Where individual products require different names, photographs, messages or other personalisation, Jidelle may request the information in a specific format, such as:Spreadsheet.Excel file.CSV file.Design file.Image folder.Other agreed format.Production timelines may depend on how quickly complete and accurate customisation information is provided.Delays caused by incomplete, inaccurate or late information supplied by the customer may affect the agreed production and delivery schedule.

15. PRODUCTION TIMELINESCustomised products generally require additional preparation time compared with standard products.The production time may depend on:Product type.Quantity.Complexity of customisation.Number of individual personalisations.Availability of materials.Design approval.Image preparation.Customer response time.Current production volume.The estimated production time communicated by Jidelle does not necessarily include delivery time.Customers should allow sufficient time when ordering for an important event or occasion.

16. URGENT CUSTOMISATIONJidelle may accept urgent or express customisation requests depending on production capacity.An urgent order may be subject to:Additional charges.Limited product options.Limited customisation options.Specific payment requirements.A different production process.An urgent order is only considered confirmed when Jidelle has expressly confirmed that the requested deadline can reasonably be met.Customers should not assume that selecting a preferred delivery date automatically guarantees production by that date.

17. CUSTOMISATION AND REFUNDSBecause customised products are prepared specifically according to customer instructions, they may not be eligible for return or refund simply because the customer:Changes their mind.No longer wants the product.Does not like the chosen design after approval.Provided incorrect information.Provided an unsuitable image.Entered an incorrect name or message.However, where Jidelle makes a production error or supplies a product that materially differs from the confirmed customisation, the customer may contact us for an appropriate remedy.Any refund, replacement or correction will be handled in accordance with Jidelle’s Refund & Returns Policy.

18. CUSTOMISATION ERRORS MADE BY JIDELLEIf Jidelle makes an error that differs from the customer’s confirmed and approved customisation, we will review the situation and, where appropriate, offer a suitable solution.Depending on the circumstances, this may include:Reproducing the product.Correcting the customisation.Replacing the affected product.Offering an appropriate refund.Providing another reasonable solution.Customers should contact Jidelle promptly after receiving the order.

19. CUSTOMER APPROVAL IS IMPORTANTWhere Jidelle requests customer approval before production, failure to respond may delay the order.If a customer does not approve a design within the required timeframe, the production and delivery date may need to be adjusted.For time-sensitive orders, customers should monitor their communication channels and respond promptly to design requests.

20. CUSTOMISATION AND DELIVERYCustomisation and delivery are separate stages of the ordering process.A typical customised order may progress through:Order Received → Order Confirmed → Customisation in Progress → Customisation Completed → Product Packed → Out for Delivery → DeliveredThe customer may receive notifications during these stages where Jidelle’s communication system supports them.The exact number of notifications may vary depending on the order.

21. CONFIDENTIALITY OF CUSTOMISED ORDERSJidelle understands that some customised gifts are private or sensitive.Customers may request that their customised order not be used for promotional purposes.For corporate, event or confidential orders, customers should communicate any confidentiality requirements before production.Jidelle will make reasonable efforts to respect agreed confidentiality requirements.

22. PHOTOGRAPHS OF CUSTOMISED PRODUCTSJidelle may photograph customised products for quality control, production records or internal documentation.Where a customer has authorized or agreed to promotional use, Jidelle may also display photographs of customised products on:Jidelle.com.Social media.Marketing materials.Promotional campaigns.Product portfolios.Customers who do not want their customised product photographed for promotional purposes should notify Jidelle before production.

23. COLOUR VARIATIONSCustomers should understand that colours displayed on a computer, tablet or smartphone screen may differ from the physical product.Differences may result from:Screen settings.Device displays.Lighting.Printing processes.Material surfaces.Production methods.Minor colour variations do not necessarily constitute a production defect.Where exact colour matching is important, particularly for corporate branding, customers should communicate this requirement before production.

24. PRODUCT-SPECIFIC CUSTOMISATION LIMITATIONSEvery product has physical and production limitations.For example, the available customisation area may be limited by:Product dimensions.Printing area.Material.Shape.Production equipment.Design requirements.Jidelle may adjust the size or placement of a design slightly to ensure that it fits within the technically available production area.Where a significant change is necessary, Jidelle may contact the customer before proceeding.

25. CUSTOMISATION OF CUSTOMER-PROVIDED MATERIALSIf the customer provides physical or digital materials for use in a product, Jidelle is not responsible for defects inherent in those materials.Customers should provide materials in accordance with the specifications communicated by Jidelle.If a provided material is unsuitable, Jidelle may request a replacement or propose an alternative.

26. CUSTOMER DEADLINESIf a gift is required for a specific occasion, customers should communicate the required date at the time of ordering.Examples include:Birthdays.Weddings.Anniversaries.Valentine’s Day.Mother’s Day.Father’s Day.Graduations.Baby showers.Corporate events.Conferences.End-of-year celebrations.The customer should allow sufficient time for customisation, production and delivery.A requested deadline is not guaranteed unless Jidelle has expressly confirmed it.

27. QUALITY CONTROLBefore customised products leave Jidelle, we may conduct quality checks relating to:Product selection.Customisation.Spelling where applicable.Image placement.Packaging.Quantity.Overall presentation.Quality control does not replace the customer’s responsibility to provide accurate information and approve designs where approval is requested.

28. CHANGES TO THIS CUSTOMISATION POLICYJidelle may update this Customisation Policy from time to time to reflect:New products.New customisation technologies.Changes in production processes.Changes in website functionality.Changes in business practices.Customer experience improvements.The latest version will be published on Jidelle.com with the applicable “Last Updated” date.

29. RELATED JIDELLE POLICIESThis Customisation Policy should be read together with Jidelle’s:Terms & ConditionsPrivacy PolicyDelivery PolicyRefund & Returns PolicyThese policies collectively govern the customer’s use of Jidelle’s website and services.

30. CONTACT JIDELLEIf you have questions about customisation before placing an order, please contact us.Jidelle Customer ServiceEmail: [Insert Email]Phone/WhatsApp: [Insert Number]Website: Jidelle.comBusiness Address: [Insert Address]We encourage customers to contact us before placing an order if they are unsure whether a particular photograph, logo, design, message or customisation can be produced.

OUR CUSTOMISATION PROMISEAt Jidelle, customisation is more than putting a name or photograph on a product.It is about creating a gift that feels personal, intentional and memorable.We aim to make every customised order with care, attention to detail and respect for the meaning behind the gift.You choose the gift.You make it personal.We make it beautifully.