Gift Recipient Policy

At Jidelle, we understand that the person placing an order and the person receiving the gift are often two different people.Our goal is to make every delivery a beautiful and seamless experience for both the gift giver and the gift recipient.This Gift Recipient Policy explains how Jidelle handles gift recipient information, communication, delivery, privacy, surprise gifts, recipient availability and situations where a gift cannot be delivered as planned.This policy should be read together with Jidelle’s Terms & Conditions, Privacy Policy, Delivery Policy, Refund & Returns Policy and Customisation Policy.

1. SENDING A GIFT TO SOMEONE ELSEJidelle allows customers to purchase gifts for delivery directly to another person.The person placing the order is referred to in this policy as the Gift Giver, while the person designated to receive the order is referred to as the Gift Recipient.The Gift Giver may provide information necessary for Jidelle to prepare and deliver the gift.This may include:Recipient’s full name.Recipient’s telephone number.Recipient’s email address, where necessary.Recipient’s delivery address.Neighborhood or locality.Landmark.Preferred delivery date.Preferred delivery time.Delivery instructions.Other information reasonably necessary to complete the delivery.

2. RESPONSIBILITY OF THE GIFT GIVERWhen providing information about another person, the Gift Giver is responsible for ensuring that the information supplied to Jidelle is accurate and that they are authorized to provide it where required.The Gift Giver should ensure that:The recipient’s name is correct.The recipient’s telephone number is correct.The delivery address is accurate.Any special instructions are clear.The selected delivery date is appropriate.The recipient is reasonably likely to be available to receive the gift.Jidelle is not responsible for delivery problems caused by incorrect or incomplete information supplied by the Gift Giver.

3. HOW JIDELLE USES RECIPIENT INFORMATIONRecipient information is primarily collected and used to fulfill the gift order.This may include:Preparing the order.Packaging the gift.Arranging delivery.Contacting the recipient when necessary.Confirming delivery.Handling delivery difficulties.Providing customer support.Maintaining appropriate order records.Jidelle does not use recipient information for unrelated marketing purposes merely because someone has received a gift.For additional information, please see our Privacy Policy.

4. CONTACTING THE GIFT RECIPIENTDepending on the customer’s delivery instructions, Jidelle or its delivery partner may contact the recipient.This may be necessary to:Confirm the recipient’s location.Obtain directions.Confirm availability.Coordinate the delivery.Resolve an access problem.Confirm successful delivery.Contacting the recipient does not necessarily mean that Jidelle will disclose the identity of the Gift Giver.

5. SURPRISE AND DISCREET GIFTSJidelle understands that many gifts are intended to be surprises.Where the Gift Giver requests a surprise or discreet delivery, Jidelle will make reasonable efforts to preserve the surprise.Depending on the delivery arrangement, Jidelle may instruct the delivery person to:Avoid disclosing the contents of the package.Avoid unnecessarily identifying the Gift Giver.Contact the recipient discreetly.Follow specific delivery instructions provided by the Gift Giver.However, Jidelle cannot guarantee complete anonymity or secrecy in every situation.For example, disclosure may become necessary if:The recipient asks who sent the gift.Delivery cannot be completed without clarification.A payment or fraud investigation is required.Disclosure is required by law.The Gift Giver has requested information that makes the sender identifiable.

6. ANONYMOUS GIFTSCustomers may request that a gift be delivered without identifying the sender, where this is technically and legally possible.Jidelle will make reasonable efforts to respect such instructions.However, anonymity cannot be guaranteed in circumstances where the sender’s identity must be disclosed for:Legal reasons.Fraud prevention.Payment verification.Customer service.Dispute resolution.Safety or security reasons.Jidelle will not intentionally reveal an anonymous Gift Giver merely for convenience.

7. WHAT THE RECIPIENT MAY BE TOLDDepending on the delivery instructions, the recipient may be told:That a Jidelle delivery is being made.The recipient’s name.Information necessary to locate the recipient.Instructions required to complete the delivery.Unless authorized by the Gift Giver or required by circumstances, Jidelle will not intentionally disclose unnecessary information about the order.

8. RECIPIENT CONTACT DETAILSA Gift Giver should provide a valid telephone number for the recipient whenever possible.This is particularly important for surprise deliveries.If the recipient’s telephone number is unavailable, incorrect or unreachable, delivery may be delayed.Jidelle may contact the Gift Giver to obtain additional information.

9. RECIPIENT AVAILABILITYThe Gift Giver should consider the recipient’s availability when selecting a delivery date and time.If the recipient is unavailable, Jidelle or the delivery partner may attempt to:Contact the recipient.Contact the Gift Giver.Arrange another delivery time.Deliver to an authorized person.Follow the agreed alternative delivery instructions.Additional delivery charges may apply where a new delivery attempt is required because the recipient was unavailable.

10. AUTHORIZED PERSONSWhere appropriate, a gift may be handed to a person authorized by the recipient or designated by the Gift Giver.This may include:Family members.Colleagues.Reception staff.Security personnel.Office administrators.Hotel or residence staff.Event representatives.The Gift Giver should notify Jidelle in advance if the gift must only be handed directly to the named recipient.

11. DIRECT-TO-RECIPIENT DELIVERYWhen a customer chooses direct-to-recipient delivery, Jidelle may communicate with the recipient as reasonably necessary to complete the delivery.The Gift Giver remains responsible for providing accurate delivery information.Jidelle cannot guarantee delivery to the exact hands of the named recipient unless this has been specifically agreed.

12. DELIVERY TO AN OFFICE OR BUSINESSWhere a gift is being delivered to a workplace, the Gift Giver should provide:Company name.Recipient’s full name.Recipient’s telephone number.Office or department, where applicable.Building information.Reception or security instructions.Unless otherwise agreed, delivery to a reception desk, mailroom, security desk or designated receiving point may be considered a completed delivery.

13. DELIVERY TO A HOTEL, RESIDENCE OR OTHER LOCATIONFor deliveries to hotels, residential complexes, hospitals, schools, offices or other locations with controlled access, the Gift Giver should provide relevant access information.Jidelle may coordinate with reception, security or another authorized person where necessary.Jidelle cannot be responsible for delays caused by access restrictions imposed by the destination.

14. WRONG OR INCOMPLETE RECIPIENT INFORMATIONIf the Gift Giver provides incorrect or incomplete information, Jidelle may attempt to contact the Gift Giver to obtain clarification.Examples include:Incorrect telephone number.Incorrect address.Missing neighborhood.Incorrect recipient name.Missing landmark.Inaccessible location.Recipient cannot be identified.If the information cannot be corrected promptly, the delivery may be delayed or rescheduled.Additional charges may apply if a new delivery attempt is required.

15. RECIPIENT REFUSES THE GIFTA recipient may refuse to accept a gift.If this occurs, Jidelle may contact the Gift Giver to determine what should happen next.Possible options may include:Attempting delivery again.Returning the gift to Jidelle.Delivering to an alternative recipient.Arranging collection.Cancelling the delivery.Additional charges may apply depending on the circumstances.The refusal of a gift by the recipient does not automatically entitle the Gift Giver to a refund, particularly where the product has been customized or prepared specifically for the order.

16. RECIPIENT CANNOT BE REACHEDIf the recipient cannot be reached after reasonable delivery attempts, Jidelle may contact the Gift Giver.The Gift Giver may be asked to:Provide another telephone number.Provide another address.Contact the recipient.Authorize an alternative recipient.Arrange another delivery attempt.Collect the gift.Any additional delivery cost resulting from the recipient being unreachable may be charged to the Gift Giver where applicable.

17. RECIPIENT REQUESTS A DIFFERENT DELIVERY LOCATIONIf a recipient requests delivery to a different location, Jidelle may accept the change where reasonably possible.However:The new location must be within an available delivery area.Additional delivery charges may apply.The delivery schedule may change.Jidelle may need confirmation from the Gift Giver before making certain changes.For security and fraud-prevention reasons, Jidelle may refuse significant changes where the request cannot be reasonably verified.

18. RECIPIENT REQUESTS INFORMATION ABOUT THE ORDERA Gift Recipient may contact Jidelle to ask about a gift.Depending on the circumstances, Jidelle may provide information necessary to facilitate delivery but may not disclose private information belonging to the Gift Giver.In particular, Jidelle may protect:The Gift Giver’s telephone number.The Gift Giver’s email address.Payment information.Billing information.Private order details.Other personal information.

19. RECIPIENT PRIVACYJidelle respects the privacy of Gift Recipients.Recipient information is collected primarily because it is necessary to fulfill the Gift Giver’s order.Jidelle will not intentionally add a recipient to marketing lists simply because they received a gift.If a recipient independently chooses to subscribe to Jidelle communications, their information may then be processed according to the applicable privacy terms.

20. RECIPIENT REQUESTS TO STOP COMMUNICATIONIf a Gift Recipient does not wish to receive further communication from Jidelle, they may contact us.Jidelle will take reasonable steps to stop unnecessary communication, subject to communications that are necessary to:Complete an existing delivery.Resolve an active order issue.Meet legal obligations.Protect against fraud or misuse.

21. GIFT CARDS AND PERSONAL MESSAGESWhere a Gift Giver includes a personal message, Jidelle will reproduce the message according to the submitted or approved instructions.The Gift Giver is responsible for the content of the message.Jidelle may refuse to reproduce content that is unlawful, threatening, abusive, discriminatory or otherwise inappropriate.

22. CUSTOMIZED GIFTS FOR RECIPIENTSWhere a product has been personalized for a specific recipient, the Gift Giver is responsible for ensuring that all recipient-specific information is correct.This may include:Name.Photograph.Date.Initials.Personal message.Size.Other personalization.Once customization has started, changes may not be possible.Please see the Jidelle Customisation Policy for additional information.

23. PRIVACY OF RECIPIENT PHOTOGRAPHSIf the Gift Giver provides a recipient’s photograph for customization, the Gift Giver is responsible for ensuring that they have the appropriate right or permission to provide the photograph for this purpose.Jidelle will use the photograph primarily to produce the requested customized product.For information about how photographs and other personal information are handled, please see our Privacy Policy and Customisation Policy.

24. CORPORATE AND EVENT RECIPIENTSFor corporate, event and bulk gifting, Jidelle may receive recipient information in bulk from the ordering company or organization.This may include:Employee names.Client names.Guest names.Telephone numbers.Addresses.Department information.Gift preferences.Personalization information.The organization providing this information is responsible for ensuring that it has the appropriate authorization to provide the information to Jidelle.Jidelle will use the information primarily for fulfilling the agreed order.

25. MULTIPLE RECIPIENT ORDERSFor orders involving multiple gift recipients, the Gift Giver should provide complete and accurate information for each recipient.Jidelle may request a structured recipient list for large orders.For example:Recipient Name | Phone Number | Address | Gift Selection | Customisation | Delivery DateProduction and delivery may be delayed if recipient information is incomplete or submitted late.

26. RECIPIENT INFORMATION FOR DELIVERY PARTNERSWhere necessary, Jidelle may share relevant recipient information with its delivery partner.Only information reasonably necessary for delivery should be provided.This may include:Recipient name.Telephone number.Delivery address.Landmark.Delivery instructions.Delivery partners may use this information only as necessary to perform the delivery service and may be subject to their own privacy obligations.

27. PROOF OF DELIVERYJidelle may use reasonable methods to confirm that a gift has been delivered.Depending on the delivery service, this may include:Recipient confirmation.Telephone confirmation.Signature.Digital confirmation.Delivery status.Photograph of the delivered package where appropriate.Any delivery photograph should be handled in accordance with Jidelle’s privacy practices.

28. DELIVERY PHOTOS AND SURPRISESWhere a delivery photograph is taken, Jidelle will make reasonable efforts to avoid unnecessarily capturing sensitive personal information.For surprise gifts, customers who do not want delivery photographs should communicate this to Jidelle before delivery where possible.

29. SPECIAL DELIVERY INSTRUCTIONSThe Gift Giver may provide special instructions, such as:”Please call the recipient before arriving.””Do not mention the sender.””Leave with reception.””Contact me if the recipient is unavailable.””Deliver only to the named recipient.”Jidelle will make reasonable efforts to follow these instructions.However, instructions may not always be possible due to safety, access, operational or other practical considerations.

30. SAFETY AND SECURITYJidelle reserves the right to refuse or modify a delivery where there are reasonable concerns relating to:Safety.Fraud.Suspicious activity.Unauthorized changes.Incorrect recipient information.Payment irregularities.Threats or abusive behavior.Where appropriate, Jidelle may contact the Gift Giver before proceeding.

31. GIFT RECIPIENTS UNDER 18Some Jidelle products may be intended for children or teenagers.Where a gift is intended for a minor, the Gift Giver should provide appropriate recipient and delivery information and ensure that the gift is suitable for the intended recipient.Jidelle may communicate with the adult Gift Giver or another appropriate adult rather than directly with a minor where appropriate.

32. UNCLAIMED GIFTSIf a gift cannot be delivered and remains unclaimed after reasonable attempts to contact the Gift Giver, Jidelle may retain the gift for a reasonable period before determining the appropriate next step.For perishable products, Jidelle may be unable to preserve the product indefinitely.Any refund or replacement in such circumstances will be determined in accordance with the applicable order terms and Jidelle’s Refund & Returns Policy.

33. RECIPIENT COMPLAINTSIf a Gift Recipient believes that a gift:Is damaged.Is incorrect.Is missing an item.Has a customization error.Was delivered to the wrong person.they may contact Jidelle.Where the recipient is not the person who placed the order, Jidelle may need to verify certain information with the Gift Giver before providing order-specific information or approving certain remedies.

34. GIFT GIVER REMAINS THE CUSTOMERUnless otherwise agreed, the person who places and pays for the order remains Jidelle’s customer.The Gift Recipient is the intended recipient of the product but does not automatically become the purchaser or contracting party.Accordingly, certain matters concerning:Payment.Refunds.Cancellations.Order modifications.Customization approval.Billing information.may need to be handled directly with the Gift Giver.

35. NO GUARANTEE OF RECIPIENT ACCEPTANCEJidelle cannot guarantee that a Gift Recipient will:Be available.Accept the gift.Like the gift.Respond to delivery communication.Provide access to a location.Follow delivery instructions.Jidelle’s responsibility is to make reasonable efforts to fulfill the confirmed order according to the information and instructions provided.

36. CONTACT JIDELLEFor questions regarding a gift delivery, please contact:Jidelle Customer ServiceEmail: [Insert Email]Phone/WhatsApp: [Insert Number]Website: Jidelle.comBusiness Address: [Insert Address]When contacting us about a specific order, please provide the order number whenever possible.

37. CHANGES TO THIS POLICYJidelle may update this Gift Recipient Policy from time to time to reflect:Changes to our delivery services.Changes to our website.Changes to our customer experience.Changes to applicable laws or regulations.New gifting services.The latest version will always be published on Jidelle.com with the applicable “Last Updated” date.

At Jidelle, we know that receiving a gift should feel special.Whether it is a surprise from someone you love, a thoughtful gesture from a friend, a birthday gift, a wedding present or a corporate gift from a company, we aim to make the experience as pleasant and respectful as possible.We will treat recipient information with care, make reasonable efforts to protect the surprise when requested, and work to ensure that every gift reaches the right person, at the right place, with the right presentation.The gift may be a surprise.The care behind the delivery should never be.