Delivery

We are based in Douala and will deliver to you(in Douala), at your doorstep . We also deliver to other towns via courrier service. Other towns where we deliver include: Kribi, Yaounde, Limbe, Buea, Tiko, Mutengene, Boumnyebel.

We offer free delivery for orders of 250,000 FCFA and above.

During sale periods and promotions the delivery time may be longer than normal delivery time will be communicated and specified on each product page.

Return

JIDELLE will accept exchanges and return of unused items within 3 days of the date of Delivery on presentation of the original receipt.

JIDELLE will not accept exchanges and returns of personalised/customized items. This is because cost has been incurred to customize/personalize the items and such items cannot be re-sold to other clients.

Please be sure to verify your order specifications for customized/personalized products very well, before placing an order.

You can Contact us via Whatsapp if you have any questions before making an order.

You can make known your complain to us directly via whatsapp, if need arises.

Items returned by a client can only be replaced by another item the client will need. No monetary refunds are guaranteed.

In the event where, the client returns an item due to a mistake/shortcoming by a Jidelle team member, after thorough investigation, we may decided to proceed with a monetary refund.

Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.

Please allow 1-3 business days for your demand for a return to be processed. Then we will notify you and our decision to accept your return and replace with an item of your choice.